The Importance of Using Analytics and Feedback for your Documentation¶
Description
The quality of content in documentation is key to successful documentation, but what about the stats? We hear a lot of numbers like Self Service Score or pageviews, but not a lot is mentioned after that when it comes to how to monitor the success of your content on a user level.
In this chat, I will explain what stats to look to understand how your user is utilizing your documentation.
We will also explore how to figure out:
- what users like or dislike about your content.
- what parts of your layout works and what just doesn’t work.
- what the gut instinct of the user when landing on a document.
- if the user is getting what they need from your documentation.
- Conference: Write the Docs Prague
- Year: 2020
